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Text Customer Service: Why Not?

Phone calls are becoming more and more outdated as time goes on. Customers don’t like to use the phone to call friends and family, so what makes you think they want to call you? With texting being such a convenient option for communication, and AI Chatbot making it even easier on your business, why haven’t you started offering a text customer service platform? Here are some reasons why you should make the change. People spend more time texting than on the phone It seems confusing that people prefer text over phone conversation. Customers spend five times longer every day texting than they do on the phone, and Millennials exchange 67 texts a day on average with others. When talking to someone is so much faster and easier than typing every word through a text, why would people still prefer it? Well, when you have to call someone, you have to set aside...

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Marketing in the age of smartwatches

The Internet of Things (IoT) is slowly becoming a reality. The more compact our technology gets, the more we are capable of doing from a small device. Smartwatches, for example, are still fairly new but are a huge push in the direction of the IoT. It is just one more piece of technology that can be controlled by your smartphone. As a marketer, you should be paying attention to all forms of new technology, so you have a good idea of what you need to be doing in the future. Smartwatches are one of those things you should be taking note of. What are their capabilities, and how can you take advantage of them with personalized marketing techniques? Smartwatch capabilities Surprisingly, smartwatches are able to do a lot more than you think they can. Obviously, they act as a regular watch telling you the time and date. But more than that, they...

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New 2017 Year Promotions & Discounts

New coupons available for Jan! "cloud25" for 25% off "android45" for 45% off No minimum purchase amount required. For current and new customers. Only good if you are increasing your spend with us. That means you must be upgrading your account if you are an existing customer to use these codes. Expires at end of month and does not apply to Rollover purchases. Bulk Discounts If you need a bulk discount, please let us know. We have several ways to benefit. You can prepay to get additional discounts on top of being able to receive bulk price breaks. If you are serious about expanding, let us know so we can try to help you. VR Headset Giveaway Also, we are doing the "Samsung Gear VR Headset" giveaway again. If you spend or upgrade more than $100 you get the headset for free. We only have a limited supply of 50 headsets so make sure you act fast! Last...

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Marketing tips for small businesses

Let’s face it. Small businesses are at a disadvantage when it comes to marketing. Large businesses have more resources at their disposal to stay on top of current trends and to stay on top of all the different methods of marketing. But small businesses may not have a huge budget or a lot of people in their marketing department. In fact, you might have only one or two people who work on marketing. So how are you supposed to keep up? Here are some marketing tips to follow, so you can stay in the game. Mobile marketing With smartphones being so prevalent in our society, it is easy to directly advertise to your customers through mobile. There are also a lot of strategies through mobile that can be used. For example, you can do location-based marketing where you send ads to customers that are near your business. You can also do...

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Growing expectations in customer service

If you are trying to build up your business, you should be looking at your customer service. It is one department that is often ignored. Yet, it is also the department that has the most interaction with your customers. In fact, improving these interactions is one of the best ways to encourage repeat business. We are seeing customer expectations growing exponentially as the use of technology makes it easier than ever to communicate with customers. Here are some ways you can grow your customer service department in order to give your customers everything they expect. Faster service Since there are so many options available for communication, offering faster customer service is easier than ever. Customers shouldn’t have to be left on hold for 20 minutes when you can easily offer other, faster options. You could use AI Chatbot texting to allow for text communication with customers. You can use chat through...

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Mobile marketing strategy ideas

Every marketer knows that mobile marketing is essential to reaching customers in this day and age. Technology is everywhere, and this is mostly due to accessibility with smartphones. It allows you to get your advertisements, literally, into the pockets of all your customers. But this strategy is being used by your competition as well. Here are some things you can do to really hone in on your mobile marketing strategy. Don’t go overboard With easy access to your customers, it can be very tempting to market to them all the time with constant advertising. And while consumers like knowing about deals and specials at your company, it can feel a little overwhelming if they are hearing from you every day. It is a huge mistake that can lead to customers actually unsubscribing from your email list and your text marketing. They will unlike you on social media, and stop shopping with...

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How Does the Biztexter App Work?

The Biztexter App enables your Android Smart Phone to act a text messaging server. Using the app, you can send texts to groups and lists of customers.  Texts will come from the phone number of your phone as if you had messaged them one at a time, only the app does it for you. The auto reply system can then respond back to your customers when they text back questions.  The Biztexter App works using your SIM card and stores nothing on our servers unless you synchronize your data to our browser page located at http://mobile.biztexter.com/ To access the browser account you will find your user name and password under settings>edit/add info on your Android Smart Phone....

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Do you have bad customer service?

People are always talking about how bad customer service is. It is a fundamental part of every business, yet it seems like companies don’t have a firm grasp on how to improve their departments or even whether or not they have good customer service. Here are some signs of bad customer service you may be experiencing in your company. You don’t work with marketing While customer service and marketing departments technically serve different purposes, they are both very much connected. Marketing doesn’t know what to focus on without the help of customer service’s feedback, and customer service can’t properly communicate with customers if they don’t know about current promotions. If you have a small company, these two sections of your business could potentially be run by the same person. A larger company might want to consider putting both departments on the same floor of the building to encourage more communication. Only...

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Optimize your mobile marketing efforts

Smartphones have amazing capabilities. With that small device in your pocket, you can contact nearly anyone in the entire world in just seconds, and you have all the information in the world available at your fingertips. They have completely changed the way we interact with each other, learn, and even how marketers reach out to customers. You can do more than just calling your customers these days. Here’s some ways you can optimize your mobile marketing efforts. Text marketing While it is an old tactic, mobile marketing is still one of the best ways to communicate with your customers through mobile. One example of this was Chipotle, a fast casual restaurant that had to shut down all of its stores for a training at the same time. The restaurant sent a text to all of its customers in order to inform them that there had been a problem and give them...

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Making use of new marketing options

With smartphones and the internet available to us, there are many opportunities constantly available for marketing to our customers. But maybe you don’t know all the new, trendy things that are available to you and your business. There are so many cool new ways to reach out to your customers and offer amazing marketing. Here are some of the top ways you can use new marketing options right now. Pay for celebrity endorsement Getting a celebrity to endorse your business can bring in a lot of new customers. But getting a really famous endorsement can be really expensive. Instead, find people on Instagram who are trending in your market and use them for endorsements. It costs a lot less money, and it will really focus on your specific audience. For example, if you are in the vegan market, you might offer your product for free in exchange for a review, or even...

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