AI Chatbot

Training Skills for Customer Service

Having a hard working, strong customer service department is extremely valuable to any business. Businesses with the best customer service are the best at retaining customers and building long lasting relationships. But training a team of employees is often more valuable than just making sure you have the right people. Here are some tips to follow when determining what training skills your customer service agents need. Technology use A good customer service agent will be working with technology in many capacities, whether that be through phone calls, texting, emails, chat, or even social media conversations. Of course, a lot of this can be handled automatically with an artificial intelligence company, but the employees still need to know how to work with the technology to produce the best results. Don’t just put the best technology in place; give your employees the proper training on how to use it efficiently. Writing skills If one...

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How to Avoid Marketing Mistakes

Marketing is a tricky business. Even when you have had a whole marketing department and company executives review an advertising campaign, there might still be something missed, and customers may still end up offended by it. On the flip side, if you don’t do enough of the right type of marketing, then your customers won’t remember your brand or feel a lasting loyalty to the company. There are so many mistakes to be made, but you can avoid them if you have the right tools. Get tips from machine learning Machine learning is a computer’s ability to research and analyze data about your customers, how they interact with your business, and what they do and don’t like that you are doing. The computer can do this in real time, meaning you can change your campaign on the fly if it isn’t getting a very good response. On top of that, working...

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Five things you can do to increase the use of your customer service chatbot

Though the popularity of chatbots is finally starting to catch up the hype that has existed around chatbots for a few years now, they’re still not being used as much as people hoped. According to one survey of millennials (the largest demographic of chatbot users), 55% said that chatbots needed to be more accurate at understanding what is being said do them and 30% said that chatbots needed to do a better job of sounding conversational and human. If millennials who tend to be more receptive to new technologies, are hesitant to use chatbots, then older demographics will certainly not adopt this technology in its current form. If you’re going to spend the time, effort, and money to develop a customer service chatbot, you want to make sure that people are actually going to want to use it. The following five tips can ensure that your chatbot sees some use. Pay...

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Four tips for doing more with less with your social media strategy

For most small businesses with a social media strategy, it’s the business owner that has to manage social media accounts on top of all of his/her other responsibilities since there often isn’t room in the budget for a full time social media specialist. When social media is the responsibility of the owner or another employee who must balance it with other job functions, care must be taken to not let social media absorb too much time, especially if it’s not producing measurable results. The following tips will help you achieve more with your social media strategy while doing less. Create a social media schedule It’s very easy to open up Facebook with the intention of responding to a few comments on a post you’ve created to find yourself several hours later doing something completely different. To prevent this, try creating a social media schedule where you set aside a set amount of...

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Customer Service Growing Use of Chatbot

More and more businesses have started incorporating chatbot into their businesses but especially in the customer service department. Not only is this a good way to stay in constant communication with customers, but it is also becoming necessary. If a business hasn’t adopted chatbot yet, it is time to get setup with an artificial intelligence company to take care of it. Customers expect it, and businesses will benefit from it. Why is Chatbot so Popular The current chatbot market is at $703 million and is expected to rise to $3172 million by 2021, a 35.2% growth rate. On top of that, 80% of companies say they are already using chatbots or are planning to use it by 2019. One of the reasons why AI Chatbot has become so popular is because of Millennials. This is a group of people who love to use technology and prefer it over communications with live...

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7 Ways to Improve Instagram Marketing

Social media marketing is one of the most influential ways to interact with current customers and find new ones. Instagram is being used more and more and is becoming one of the top social media companies to use when working with customers, and for good reason. The user database has been growing rapidly in the last couple of years with having more than 500 million daily active users currently. Users are getting on daily, and they want to interact with businesses.  But what are the best ways to make use of Instagram? Here are 7 ways you can improve your marketing on the popular social media site. Automation If you haven’t already gotten started with automation in your marketing department, it is time to call an artificial intelligence company to get you started. The benefits of automation in a business are amazing across the board. There are programs...

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Preparing for the Customer Service Rush After Christmas

It’s only a few days left of the Christmas shopping season, which means the post-holiday customer service rush is almost upon us. As soon as Christmas is over, customers will begin contacting customer service with questions about their product or service and making returns and new purchases. It’s time to get customer service in gear to prepare for the extra calls, texts, and emails. Here are some tips to follow when preparing for the customer service rush after Christmas. Focus on automation Using technology to boost your customer service department is a good idea all year round, but it can be especially helpful during a holiday rush. AI chatbot is especially helpful, as it can respond to customers through text or chat to answer their questions efficiently and without assistance from a live agent. This means your customer service representatives will be able to focus on answering questions and concerns that...

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Four chatbot programming mistakes you should avoid

In the rush to get a functioning chatbot up and running, too many businesses are making big chatbot programming mistakes that keep their bots from being as effective as they could be. The following are four of the most common. A boring personality First and foremost, a chatbot should be functional. But even if a bot is accurate at efficient, people may not want to use it if it isn’t programmed with a personality. People have to come to expect a human element in their customer service interactions and that’s true even when these customer service interactions are with a computer program. If your bot can only dispassionately resolve customer issues without showing any emotion or personality, it’s not going to be as effective as it otherwise could be. Linguistic limitations Natural language processing is the key difference between an intelligent chatbot and an unintelligent one. Natural language processing is a branch of artificial...

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6 Ways Brick and Mortar Stores can Build an Online Audience

Being online isn’t just a convenience for customers; it has become a necessity. Your business should already have an online presence of some sort, it may be hard to figure out exactly what that is. Most businesses should be trying to focus on online sales, but just building an online audience to get them in store is also valuable to a business that doesn’t want to sell their services online. Here are 6 ways a brick and mortar store can build their online audience. Use Automation Tools Artificial Intelligence tools make it easier than ever to automate marketing to customers. It can automate texts, emails, and even social media posts. With a machine learning company, AI can analyze data from customers and use that information to give recommendations on the type of content your audience will respond best to and even how to personalize that data to each individual customer....

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Nine things that will make your chatbot easier to talk to

Chatbots have been slower to catch on than experts predicted. A big part of the problem leading to the slower than desired adoption rate is that in the rush to get in on the chatbot craze, many businesses deployed chatbots that weren’t particularly good at doing the one thing they’re supposed to do: chat. Putting a little effort into conversational design can work wonders. If you want customers to keep using your chatbot, you have to ensure that they have a positive experience each time they do so. Here are nine things you can do to make your chatbot easier to talk to. Define your bot’s purpose Before you can get into the specifics of conversational design, you have to have a clear goal of what you want the finished product to be. What do you want your chatbot to be able to do for customers? Will it primarily be an information...

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